Help

New Brunswick's gambling information line

Free and confidential, the New Brunswick Gambling Information Line answers 24/7 on 1-800-461-1234. This page lists it with the other help a visitor can reach, by phone, at two venues and on ALC.ca.

By the Crossing DeskChecked October 7 to 9, 2026

The line and its neighbours

The province's Department of Health runs the New Brunswick Gambling Information Line. Its number is 1-800-461-1234. Calls cost nothing and stay confidential. The line answers 24/7, nights and weekends included. For a reader on Eastern time in Québec or Maine, the one-hour gap does not matter: a line that never closes has no hours to convert.

Two other New Brunswick lines keep the same round-the-clock hours. The Addiction and Mental Health Helpline answers at 1-866-355-5550, 24/7. Tele-Care 811 is open 24/7 as well.

Help at the venues

Casino New Brunswick in Moncton has a Responsible Gaming Information Centre on its premises. Its place is in the pedway leading to the entertainment centre, and it can be reached at 506-861-4699. The centre explains the casino's Voluntary Self-Exclusion program.

Enrolling has a direct effect on rewards. Self-exclusion suspends Rewards Club membership, and the membership balance is forfeited. The program's terms are not published online, so questions about them go to the centre itself.

Near Edmundston, on the land of the Madawaska Maliseet First Nation, Grey Rock Casino keeps its own Voluntary Self-Exclusion Program. It is separate from the one in Moncton. Under its rules, an enrolled person who still attends forfeits any winnings.

Breaks and limits on ALC.ca

ALC.ca, the province's online platform, has its own set of tools. Take a Break allows a short pause, 1 to 90 days, or a long one of 36, 24, 12 or 6 months. After it is chosen, ALC cannot undo it, and neither can the player. The button for it sits on every wager screen.

Limits come in three kinds. A weekly deposit limit is mandatory, and there are daily session and daily wager limits as well.

None of this reaches beyond ALC.ca. The paid links on this guide's home page lead to a private online casino that is separate from ALC.ca; the province does not run it and has not licensed it. Take a Break and the ALC.ca limits do not apply there.

Questions

Is the Gambling Information Line free, and does it answer at night?

Yes, it is free and confidential, and it answers 24/7, nights included. The line, 1-800-461-1234, is run by New Brunswick's Department of Health.

Is there help inside a casino?

Casino New Brunswick in Moncton keeps a Responsible Gaming Information Centre in the pedway that leads to the entertainment centre. The centre, reached at 506-861-4699, explains the casino's Voluntary Self-Exclusion program.

Can a Take a Break on ALC.ca be cancelled?

No, a break cannot be cancelled. Neither the player nor ALC can reverse it once set. The short break runs 1 to 90 days, and the long break runs 6, 12, 24 or 36 months.